Here’s an interesting question, “Do your customers want you to win?”

Quick story: Last month a friend of mine asked my wife and me to join him and his wife at a concert. I had never heard of the band, but I thought, “Why not?”. He told me their name and I quickly looked them up on YouTube. I wasn’t that impressed but he seemed pretty keen, so I thought I’d keep an open mind. I’m glad I did.

The band was The Cat Empire. They took the stage in casual street clothes and just looked like a group of people who enjoy one another’s company. When they started to perform, I detected something unusual. It was their authenticity. This band really loves their music and they exude that love for their music when they perform. They don’t rely on gimmicks to get attention as they are truly talented. They are from Australia and their music is a fusion of jazz, ska, funk and rock with heavy Latin influences.

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When was the last time you read a novel for pleasure? Well for me, prior to the last couple of months, I would have to answer "when I was in school and I was forced to." Since graduating, my reading has been entirely on business books.

I am constantly reading. I really enjoy flying for the simple reason that while I am in the air, I get a tremendous amount of reading done. I always have one or two books on the go.

During a recent executive team building project, we had the participants tell each other their abbreviated life stories. Each story revealed elements of the forces that shaped each individual's lives. One of the participants mentioned how pivotal the book, "To Kill a Mockingbird"

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