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October 25, 2011
American Idol and Client Satisfaction

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The crowd boos and the contestant snubs his nose. I am, of course, talking about the hit reality TV series, American Idol (www.americanidol.com). No. I'm not a fan. My children are and they have successfully lured my wife and me into watching it for the last several weeks. What amazes me is how repetitive Randy Jackson's opinions are, how consistently meaningless Paula Abdul's comments are,  and how accurate Simon Cowell's opinions are. I am constantly disappointed when the contestant who has just finished performing waits for feedback and then, as he or she begins to realize the feedback is negative, responds with an attitude that says, "Well, if you don't like me, you're an idiot and I'm not listening!" Maybe it's me, but I would think someone who is performing in public would seek out feedback (positive and negative) in order to get better.

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Meet Adrian Davis

From riding his bicycle to serving countless executives and sales professionals. Adrian Davis...
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